Help Center

At this time, Nayos Event Marketplace is primarily oriented towards showing Vendors that service the Greater Toronto Area and surrounding areas. This includes surrounding areas such as Muskoka, Prince Edward County, Niagara, and London. The exact service area can vary greatly from Vendor to Vendor, some are willing to travel further than others.

You can search for anything on the marketplace by simply typing the item into the search bar found at the top of the page.

Once you find a product or service you like, you can click on the Vendor to view their profile. The "Browse Shop" feature in their profile allows you to search and filter through all of their offerings.

Each Vendor offers different services. The Vendor's profile will state if they offer a showroom experience. You can also contact the Vendor directly through the button in their profile and ask them personally.

Each Vendor offers different services. The Vendor's profile will state if they offer tastings prior to or with a confirmed booking. You can also contact the Vendor directly through the button in their profile and ask them personally.

Signing up is free. You can use your email address and phone number to set it up.

Accounts including passwords are private. You can store personal information such as delivery addresses and/or credit card details within your account. You should take all necessary precautions that you take with any online shopping experience and not share your password with anyone. The credit card processed during deposit to secure the booking is payment responsible for the secured booking and financial commitments until the booking is complete.

To make a booking on Nayos Event Marketplace you must be legally able to enter into a contract within Ontario. To enter a contract in Ontario, you must be 18 years of age or older.

As a business, your account requires one person to be responsible for that account. Whoever's credit card processed the payment, is ultimately responsible for the secured booking and financial commitments at the time of the deposit.

If you think someone has gained access to your account, please contact us at hello@nayos.ca immediately to let us know.

Simply browse through listings and find items and Vendors you like, you can click add to cart, set your event date and follow through the checkout process.

When you are comfortable with your selections and happy with the Vendor's terms, you should connect whenever possible to get your bookings secured. April through October is peak event season in Ontario and popular items and services can be booked up quickly.

Each Vendor has different terms around minimum spends. Some may require a minimum spend to book their services while others may not. You can view minimum spend details in their Vendor profile.

Each Vendor has different payment structures but all Vendors require a deposit at the time of booking to secure it. After the initial deposit, Vendors have different requirements about when payments are due which are all listed on their profile. As a guarantee, full payment is required for all Vendors before the event occurs.

All Vendors require a deposit to secure their booking. The deposit amount varies from Vendor to Vendor but generally falls between the 25% to 50% range. You can view details of any Vendor's specific payment structure on their Nayos Event Marketplace profile.

Each Vendor follows their own cancellation policy and booking with them requires you to follow their policies. When you request a quote from the Vendor, the contract you receive should outline their cancellation policy.

Nayos Event Marketplace accepts all major credit cards as a form of payment. For companies requiring alternate forms of payment, please contact us directly at hello@nayos.ca.

Nayos Event Marketplace uses a secure payment processor, Stripe, to complete all transactions. Vendors can only see the name on the credit card, the last four digits of your credit card, and what type of card (e.g. Visa, Amex) was used for the transaction.

All other payment details are stored in the payment processor, Stripe. At no point is your credit card information transmitted or stored in any Nayos Marketplace systems. No Nayos Marketplace employee or Vendor can ever access your full credit card information.

Things happen in life and unfortunately sometimes you can't continue with the party as planned. If you have to reschedule your event, contact your Vendor immediately. Each Vendor will have different terms around rescheduling.

Rescheduling requires items to be available on an alternative date or a Vendor to be able to provide the booked service on the alternative date.

Each Vendor has different requirements about adding, reducing, or switching items once a booking has been confirmed with a deposit. You can find details about each Vendor's terms in their profile. Most Vendors are accommodating with additions pending availability. They also understand guest counts can fluctuate and expect numbers to go down. They typically have cutoff dates to be provided with final numbers.

Each Vendor has different requirements about making changes and their timelines to do so. You can find details about each Vendor's policies in their profile.

Some Vendors may offer self pick-up and self return services while others may not. You can see if a Vendor provides a pick-up option in their Vendor profile.

Each Vendor that offers self pick-up and self return will have their own location and hours for doing so. If you order from multiple Vendors you will have to pick up from each of their locations.

Each Vendor offers different options for getting your order. Some Vendors may offer delivery exclusively. You can see if a Vendor provides a delivery option in their Vendor profile.

Each Vendor is responsible for doing their delivery and will set different rates. Delivery rates are typically based on distance from their location, day of the week, and time of the day.

Some Vendors, especially service-based vendors, will include delivery in their booking cost, especially when delivery is required.

To get exact delivery rates, you will have to submit a quote request and they will estimate the costs for you.

Each Vendor has different policies regarding delivery. You can see if a Vendor has a delivery minimum in their Vendor profile.

Each Vendor has different policies regarding set up / teardown. Some may require set up / teardown and include it in their services. Others may offer set up / teardown for an additional fee.

Other Vendors may not offer set up / teardown at all and expect you to return their items in the original packaging. If who is responsible for set up / teardown is not clear to you then we recommend asking the Vendor for clarification.

Each Vendor has different timelines for their rental items. You can look at a Vendor's profile for their rental period details, or reach out to them directly through the Contact button in their profile!

Each Vendor is unique, but most rental companies request that you don't wash anything.

Each Vendor has their own rules for replacement fees. You can ask your Vendor directly.

Most Vendors will not reimburse or refund if you return items unused. The items were booked out for you for the weekend, so whether you used them or not, they were unavailable for others and still need to be recleaned and sanitized for the next customer.

Each Vendor has different policies, please check directly with them. Some may include the travel fee in their costs while others may charge extra.

Each Vendor has different policies, please check directly with them.

If you have specific Vendor questions, it's best to communicate with the Vendor directly. If this isn't successful, feel free to reach out to hello@nayos.ca for more assistance.

If you are unsatisfied with your booking and/or service, it's best to connect with the Vendor who serviced the booking first, as they are your first point of contact for resolving any concerns.

If you are unsatisfied with your Vendor and haven't been able to come to a resolution with them, please reach out to hello@nayos.ca to share your feedback.